By Susan S. Raines
“Raines masterfully blends the most recent empirical examine on office clash with functional wisdom, abilities, and instruments to successfully deal with and stop a variety of clash episodes. it is a hugely appropriate ‘top shelf booklet’ that might help somebody from the aspiring supervisor to most sensible point administration and management within the public, deepest, and nonprofit sectors. it's going to even be a quick favourite of professors, running shoes, and scholars of industrial and clash management.”
- Brian Polkinghorn, amazing Professor, middle for clash solution, Salisbury University.
“With her huge dispute solution, instructing, and enhancing adventure, Susan Raines is uniquely certified to arrange what's recognized approximately clash administration within the place of work. She has succeeded in offering inner most, public, and nonprofit managers with available innovations and instruments to deal successfully with the interior and exterior conflicts they have to confront on a daily basis. crucial analyzing for all managers!”
- Alan E. Gross, senior director, education coordinator, ny Peace Institute
“After analyzing an boost reproduction of Raine’s striking e-book, I can’t wait to start to exploit it as a seminal textual content in my sessions in organizational clash. i'm surprised at her skill to hide so good such disparate matters as platforms layout, public coverage disputes, small and big workforce techniques, consumer conflicts, conflicts in a unionized atmosphere, and conflicts inside regulatory contexts. Her simple writing variety is more suitable by means of her salient examples of exemplary and mistake-laden practices inside of private and non-private region companies. A ‘must-read’ for students, scholars, and practitioners drawn to organizational conflict.”
- Neil H. Katz, professor, clash research and determination, Nova-Southeastern University
“Conflict administration talents are necessary to a manager’s luck. Raines, a number one pupil and practitioner, offers a entire and strategic new consultant to those severe abilities and the way to take advantage of them in any organization.”
- Lisa Blomgren Bingham, Keller-Runden Professor of Public provider, institution of Public and Environmental Affairs, Indiana University
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Additional info for Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (Jossey-Bass Business & Management)
Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (Jossey-Bass Business & Management) by Susan S. Raines